Scholar of the lost trove5/23/2023 If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping. In the unlikely event that your item arrives damaged or we have made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at manufacturing faults are quickly resolved through an email to the manufacturer. In the rare case that this happens to you, you may benefit from contacting the manufacturer of the product for a replacement card, however they do not have any duty to fulfil this. In the event that a particular card is damaged inside a pack, we will only be able to replace the booster pack as being faulty (the product purchased) and not the individuals cards inside. NOTE: Damaged cards inside blind packed products such as booster packs. We do reserve the right to refuse complaints or levy appropriate charges for issues raised after this period. We will then offer a suitable resolution at no cost to yourself. If you Have received a faulty or damaged item you must inform us within 7 working days of receiving the item. If you have opened and used it we will not be able to accept the return. To summarize you can nearly always return an unwanted Item within the 14 day period as long as it has not been opened, or used and is still in the original packaging/sealed as received. If the returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright. If you chose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition as they were received. We don’t guarantee that we will receive your returned item.You may choose to cancel the order at any time up until 14 days after you have received the goods. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: Meta TCG, 2009 108th St, Suite 905, Grand Prairie TX 7 5050, United States. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Meta TCG, 2009 108th St, Suite 905, Grand Prairie TX 7 5050, United States. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.Ī refund will be processed to you in the form of your original payment method withing 7 business days after the refund has been processed. If you haven’t received a refund yet, first check your bank account again. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are hazardous materials, or flammable liquids or gases. Several types of goods are exempt from being returned, such as individual single cards cannot be returned if the purchase was exactly as intended. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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